Co-Managed IT - Singapore & Asia A service by Managed IT Asia
CoManagedIT.Asia Reinforcing Your In-House IT Team
Helpdesk / Network Support - Singapore & Asia

Helpdesk or Network Support.
Whichever Your Team Doesn't Cover.

We take on exactly one half of the equation - Level 1 helpdesk, or network and server management - scoped to what your internal team is already stretched on.
No guessing which model fits. We work it out together during the scoping consult, based on what your team already does well.

Schedule a Scoping Consult What's Included
Mon-Fri9AM-5:30PM SGT Support
Flat-FeePredictable Monthly Billing
Jointly ScopedWith Your Internal Team

Backed by Managed IT Asia - Singapore's Highest-Ranking Elite Managed IT Service Provider - www.managedit.sg

Why the Split Matters

Two Patterns. One Jointly Scoped Decision.

Every business we work with fits one of two patterns. We help you figure out which one applies, then take on exactly that half.

🎧

Your Team Is Buried in Tickets

Your internal IT staff spend most of their week on password resets and desktop issues, with no time left to manage the network or plan ahead.

We take on Level 1 helpdesk - the day-to-day end-user tickets - while your team keeps ownership of network and server infrastructure.
🖥️

Your Team Is Good at Support, Not Infrastructure

Your internal staff handle user requests well, but nobody has the time or specialisation to properly manage the network, servers, and infrastructure underneath it.

We take on network and server management, while your internal team keeps handling Level 1 helpdesk and end-user support.
❓

Nobody Has Sat Down to Work Out the Split

Without a clear division, tasks fall through the cracks or get duplicated, and it's unclear who owns what when something goes wrong.

We map out the split explicitly during the scoping consult, based on what your team already does well and where they're stretched.
📆

No Time Left for Strategic Work

Whichever half your team is covering, day-to-day firefighting leaves no time for the projects that actually move the business forward.

Once the split is in place, your team gets real time back for the higher-value work only they can do.
🤝

Unclear Escalation When Something Breaks

Without a documented split, it's unclear who gets called first when an issue straddles both helpdesk and infrastructure.

We agree clear escalation rules with your team as part of onboarding, so ownership is never ambiguous.
📋

No Consistent Process or Documentation

Ad hoc support means no documentation, no consistent process, and no continuity if a staff member leaves.

We bring the same documented process, ticketing, and reporting we use across every Managed IT Asia client.
What's Included

The Same Program We Run for Every Client

📞
Unlimited Phone, Remote & On-Site Support
Within Mon-Fri Business Hours
Included
🔧
Proactive Preventive Maintenance
Patch Management & Health Checks
Included
📊
Monthly Reporting
Performance & Activity Reports
Included
🤝
Dedicated Service Consultant
Single Point of Contact
Included

Not sure how this fits alongside your current team? We'll map it out together during your scoping consult.

Schedule Your Scoping Consult
Why CoManagedIT.Asia

The Same Model We've Run Since 1987, Scoped to Fit

This isn't a different service tier - it's our standard Managed IT Services Program, scoped around exactly the half your internal team doesn't already own.

01
Jointly Defined at Onboarding

We agree exactly which half we take on, based on an honest look at where your team is stretched.

02
Proactive Prevention, Not Just Reactive Fixes

Patch management, health checks and monitoring run continuously to reduce the number of issues that need a support call at all.

03
Flat-Fee, Predictable Billing

One monthly fee, no surprise invoices, regardless of ticket or incident volume.

04
Mon-Fri Support, SLA-Backed

Support runs Monday to Friday, 9:00 AM to 5:30 PM SGT, with enhanced response times for critical faults.

05
Single Point of Contact

One dedicated service consultant, not a rotating queue of unfamiliar technicians.

06
Backed by Managed IT Asia

The exact program and processes we've refined for Singapore SMEs since 1987.

Common Questions

Helpdesk / Network Support FAQ

What business owners and IT managers ask about the co-managed helpdesk/network split.

We work through it together during the scoping consult - looking honestly at where your internal team is strongest and where they're most stretched, then agreeing a clear split.
Yes. As your team's headcount or priorities change, the scope can be revisited and adjusted.
Support is Monday to Friday, 9:00 AM to 5:30 PM SGT. We don't offer staffed after-hours or weekend support.
Yes, functionally. It's the same proactive-prevention-plus-reactive-support model we run for fully managed clients, scoped down to the specific half your internal team doesn't already cover.
No. The whole point of the split is to avoid duplicating what your team already does well, and instead cover the half that's causing the most strain.
Schedule a scoping consultation. We'll audit your current setup and propose a specific, honest recommendation on which split makes sense.

Work Out the Right Split for Your Team

Talk to a co-managed IT specialist. We'll audit your current setup and recommend a specific split - no obligation, no pressure.

Schedule Your Free Consult